Application Support and Maintenance

APPLICATION SUPPORT AND MAINTENANCE

SysAlly provides managed application maintenance and support at different levels to meet your specific needs. Being the team behind 365andUP and PiServe, we are capable of handling a wide variety of applications developed using all major technologies.

SysAlly’s Services Include

  • Application monitoring
  • Application maintenance
  • Service continuity and continuous improvement in the stability and availability of applications.

We have designed an efficacious procedure built on our 10+ years of experience in server management. Our support models are always ensured stringent adherence to the SLAs.

Business Benefits

  • Improve application stability
  • Migrate and evolve applications more easily
  • Better allocate internal resources towards critical business needs
  • Higher customer satisfaction & retention
  • Help desk support
  • Logging tickets with the right severity level and managing ticket lifecycle
  • Incident response
  • Incident resolution
  • Bug analysis, fixes and deployment support
  • Minor enhancements and deployment support
  • Preventative maintenance, fixes and deployment support
  • Provide full support to Level 2 team for all-hands- on-desk production issues
  • Update tickets and escalate to next level as requires
  • System stability improvement through root cause analysis (RCA), fixes and deployment support
  • Production support for applications
  • Break-fix support and deployment
  • Ensure 100% compliance to SLAs for incident response and incident resolution
  • Guaranteed incident resolution for all production issues

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